.agents-container{min-height:100vh;background:var(--bg-primary);color:var(--text-primary);padding:2rem}.agents-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem}.header-left{display:flex;align-items:center;gap:1.5rem}.agents-header h1{font-size:1.8rem;font-weight:600}.back-btn{background:var(--bg-secondary);border:1px solid var(--border);color:var(--text-primary);padding:.5rem 1rem;border-radius:8px;cursor:pointer;transition:all .2s}.back-btn:hover{background:var(--bg-tertiary)}.add-btn{background:linear-gradient(135deg,var(--primary),var(--primary-hover));border:none;color:#fff;padding:.75rem 1.5rem;border-radius:8px;font-weight:600;cursor:pointer;transition:all .2s}.add-btn:hover{transform:translateY(-2px);box-shadow:0 4px 12px #3b82f64d}.alert{padding:1rem;border-radius:8px;margin-bottom:1rem}.alert-error{background:#ef444433;border:1px solid var(--error);color:var(--error)}.alert-success{background:#10b98133;border:1px solid var(--success);color:var(--success)}.agent-form{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;padding:1.5rem;margin-bottom:2rem}.agent-form h2{margin-bottom:1.5rem;font-size:1.2rem}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1rem;margin-bottom:1.5rem}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-group label{font-size:.9rem;color:var(--text-muted)}.form-group input,.form-group select{background:var(--bg-tertiary);border:1px solid var(--border);color:var(--text-primary);padding:.75rem 1rem;border-radius:8px;font-size:1rem}.form-group input:focus,.form-group select:focus{outline:none;border-color:var(--primary)}.submit-btn{background:linear-gradient(135deg,var(--success),#059669);border:none;color:#fff;padding:.75rem 2rem;border-radius:8px;font-weight:600;cursor:pointer;transition:all .2s}.submit-btn:hover{transform:translateY(-2px)}.agents-list{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;overflow:hidden}.agents-list table{width:100%;border-collapse:collapse}.agents-list th,.agents-list td{padding:1rem;text-align:left;border-bottom:1px solid var(--border)}.agents-list th{background:var(--bg-tertiary);font-weight:600;color:var(--text-muted);font-size:.85rem;text-transform:uppercase}.agents-list tr:hover{background:var(--bg-tertiary)}.agents-list .empty{text-align:center;color:var(--text-muted);padding:2rem}.sector-badge{display:inline-block;padding:.3rem .8rem;border-radius:20px;font-size:.8rem;font-weight:500}.sector-badge.comercial{background:#3b82f633;color:var(--comercial)}.sector-badge.compras{background:#f9731633;color:var(--compras)}.sector-badge.contas_pagar{background:#f43f5e33;color:var(--contas_pagar)}.sector-badge.contas_receber{background:#10b98133;color:var(--contas_receber)}.sector-badge.rh{background:#8b5cf633;color:var(--rh)}.sector-badge.atendimento_humano{background:#ef444433;color:var(--atendimento_humano)}.sector-badge.geral{background:#64748b33;color:var(--geral)}.status-badge{font-size:.85rem}.status-badge.online{color:var(--success)}.status-badge.offline{color:var(--text-muted)}.delete-btn{background:#ef444433;border:1px solid var(--error);color:var(--error);padding:.4rem .8rem;border-radius:6px;font-size:.85rem;cursor:pointer;transition:all .2s}.delete-btn:hover{background:var(--error);color:#fff}.promote-btn{background:#10b98133;border:1px solid var(--success);color:var(--success);padding:.4rem .8rem;border-radius:6px;font-size:.85rem;cursor:pointer;transition:all .2s}.promote-btn:hover{background:var(--success);color:#fff}.demote-btn{background:#f9731633;border:1px solid #f97316;color:#f97316;padding:.4rem .8rem;border-radius:6px;font-size:.85rem;cursor:pointer;transition:all .2s}.demote-btn:hover{background:#f97316;color:#fff}.admin-badge{color:#fbbf24;font-weight:600}.user-badge{color:var(--text-muted)}.actions-cell{display:flex;gap:.5rem}.loading{display:flex;justify-content:center;align-items:center;height:50vh;font-size:1.2rem;color:var(--text-muted)}:root{--primary: #6366f1;--primary-dark: #4f46e5;--primary-light: #818cf8;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--info: #3b82f6;--bg-dark: #0f172a;--bg-card: #1e293b;--bg-hover: #334155;--text-primary: #f1f5f9;--text-secondary: #94a3b8;--text-muted: #64748b;--border: #334155;--comercial: #3b82f6;--compras: #f97316;--contas_pagar: #f43f5e;--contas_receber: #10b981;--rh: #8b5cf6;--atendimento_humano: #ef4444;--geral: #64748b;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--radius-sm: .375rem;--radius-md: .5rem;--radius-lg: .75rem;--radius-xl: 1rem;--shadow-sm: 0 1px 2px rgba(0,0,0,.3);--shadow-md: 0 4px 6px rgba(0,0,0,.3);--shadow-lg: 0 10px 15px rgba(0,0,0,.3);--transition: all .2s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%;width:100%}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg-dark);color:var(--text-primary);line-height:1.5;-webkit-font-smoothing:antialiased}.app{display:flex;height:100vh;width:100vw;overflow:hidden}.sidebar{width:280px;background:var(--bg-card);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.main-content{flex:1;display:flex;flex-direction:column;overflow:hidden}.header{height:64px;background:var(--bg-card);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 var(--spacing-lg)}.content-area{flex:1;display:flex;overflow:hidden}.sidebar-header{padding:var(--spacing-lg);border-bottom:1px solid var(--border)}.sidebar-logo{display:flex;align-items:center;gap:var(--spacing-sm);font-size:1.25rem;font-weight:700;color:var(--text-primary)}.sidebar-logo-icon{width:36px;height:36px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.25rem}.sidebar-nav{flex:1;padding:var(--spacing-md);overflow-y:auto}.nav-section{margin-bottom:var(--spacing-lg)}.nav-section-title{font-size:.75rem;text-transform:uppercase;color:var(--text-muted);margin-bottom:var(--spacing-sm);padding-left:var(--spacing-sm);letter-spacing:.05em}.nav-item{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-md);color:var(--text-secondary);text-decoration:none;transition:var(--transition);cursor:pointer;margin-bottom:var(--spacing-xs)}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff}.nav-item-icon{width:20px;height:20px;display:flex;align-items:center;justify-content:center}.nav-item-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:.75rem;font-weight:600;padding:.125rem .5rem;border-radius:999px;min-width:20px;text-align:center}.queue-badge{padding:.25rem .5rem;border-radius:var(--radius-sm);font-size:.75rem;font-weight:600}.queue-badge.comercial{background:#3b82f633;color:var(--comercial)}.queue-badge.compras{background:#f9731633;color:var(--compras)}.queue-badge.contas_pagar{background:#f43f5e33;color:var(--contas_pagar)}.queue-badge.contas_receber{background:#10b98133;color:var(--contas_receber)}.queue-badge.rh{background:#8b5cf633;color:var(--rh)}.queue-badge.atendimento_humano{background:#ef444433;color:var(--atendimento_humano)}.queue-badge.geral{background:#64748b33;color:var(--geral)}.user-info{padding:var(--spacing-md);border-top:1px solid var(--border);display:flex;align-items:center;gap:var(--spacing-sm)}.user-avatar{width:40px;height:40px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;color:#fff}.user-details{flex:1}.user-name{font-weight:600;font-size:.875rem}.user-sector{font-size:.75rem;color:var(--text-muted);text-transform:capitalize}.user-status{width:10px;height:10px;background:var(--success);border-radius:50%;border:2px solid var(--bg-card)}.conversations-panel{width:360px;background:var(--bg-card);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.conversations-header{padding:var(--spacing-md);border-bottom:1px solid var(--border)}.conversations-title{font-size:1rem;font-weight:600;margin-bottom:var(--spacing-sm)}.conversations-search{position:relative}.conversations-search input{width:100%;padding:var(--spacing-sm) var(--spacing-md);padding-left:2.5rem;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.875rem;outline:none;transition:var(--transition)}.conversations-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f133}.conversations-search input::placeholder{color:var(--text-muted)}.conversations-search-icon{position:absolute;left:var(--spacing-sm);top:50%;transform:translateY(-50%);color:var(--text-muted)}.conversations-list{flex:1;overflow-y:auto}.conversation-item{padding:var(--spacing-md);border-bottom:1px solid var(--border);cursor:pointer;transition:var(--transition)}.conversation-item:hover{background:var(--bg-hover)}.conversation-item.active{background:#6366f11a;border-left:3px solid var(--primary)}.conversation-header{display:flex;align-items:center;gap:var(--spacing-sm);margin-bottom:var(--spacing-xs)}.contact-avatar{width:40px;height:40px;background:var(--bg-hover);border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;color:var(--text-secondary);font-size:.875rem}.contact-info{flex:1;min-width:0}.contact-name{font-weight:600;font-size:.875rem;margin-bottom:.125rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contact-phone,.conversation-time{font-size:.75rem;color:var(--text-muted)}.conversation-preview{font-size:.875rem;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:var(--spacing-xs)}.conversation-meta{display:flex;align-items:center;gap:var(--spacing-sm);margin-top:var(--spacing-xs)}.status-badge{font-size:.625rem;padding:.125rem .375rem;border-radius:999px;font-weight:600;text-transform:uppercase}.status-badge.bot_handling{background:#f59e0b33;color:var(--warning)}.status-badge.waiting_queue{background:#ef444433;color:var(--danger)}.status-badge.in_progress{background:#3b82f633;color:var(--info)}.status-badge.resolved{background:#10b98133;color:var(--success)}.unread-badge{background:var(--primary);color:#fff;font-size:.625rem;font-weight:600;padding:.125rem .375rem;border-radius:999px;min-width:18px;text-align:center;margin-left:auto}.chat-panel{flex:1;display:flex;flex-direction:column;background:var(--bg-dark)}.chat-header{padding:var(--spacing-md) var(--spacing-lg);background:var(--bg-card);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.chat-contact-info{display:flex;align-items:center;gap:var(--spacing-md)}.chat-contact-details h3{font-size:1rem;font-weight:600;margin-bottom:.125rem}.chat-contact-details span{font-size:.875rem;color:var(--text-muted)}.chat-actions{display:flex;gap:var(--spacing-sm)}.chat-messages{flex:1;padding:var(--spacing-lg);overflow-y:auto;display:flex;flex-direction:column;gap:var(--spacing-md)}.message{max-width:70%;padding:var(--spacing-sm) var(--spacing-md);border-radius:var(--radius-lg);font-size:.9375rem;line-height:1.5}.message.received{align-self:flex-start;background:var(--bg-card);border-bottom-left-radius:var(--radius-xs)}.message.sent{align-self:flex-end;background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;border-bottom-right-radius:var(--radius-xs)}.message.bot{align-self:flex-end;background:linear-gradient(135deg,var(--suporte),#7c3aed);color:#fff;border-bottom-right-radius:var(--radius-xs)}.message-time{font-size:.6875rem;color:var(--text-muted);margin-top:var(--spacing-xs)}.message.sent .message-time,.message.bot .message-time{color:#ffffffb3}.message-sender{font-size:.75rem;color:var(--primary);font-weight:600;margin-bottom:var(--spacing-xs)}.chat-input-area{padding:var(--spacing-md) var(--spacing-lg);background:var(--bg-card);border-top:1px solid var(--border)}.chat-input-container{display:flex;gap:var(--spacing-sm);align-items:flex-end}.chat-input{flex:1;background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-lg);padding:var(--spacing-sm) var(--spacing-md);color:var(--text-primary);font-size:.9375rem;outline:none;resize:none;min-height:44px;max-height:120px;transition:var(--transition)}.chat-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f133}.chat-input::placeholder{color:var(--text-muted)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:var(--spacing-sm) var(--spacing-md);border:none;border-radius:var(--radius-md);font-size:.875rem;font-weight:500;cursor:pointer;transition:var(--transition);text-decoration:none}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff}.btn-primary:hover{transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-secondary{background:var(--bg-hover);color:var(--text-primary)}.btn-secondary:hover{background:var(--border)}.btn-success{background:linear-gradient(135deg,var(--success),#059669);color:#fff}.btn-danger{background:linear-gradient(135deg,var(--danger),#dc2626);color:#fff}.btn-icon{width:40px;height:40px;padding:0;border-radius:50%}.empty-state{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);padding:var(--spacing-xl);text-align:center}.empty-state-icon{font-size:4rem;margin-bottom:var(--spacing-md);opacity:.5}.empty-state-title{font-size:1.25rem;font-weight:600;color:var(--text-secondary);margin-bottom:var(--spacing-sm)}.empty-state-text{font-size:.875rem}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--bg-dark) 0%,#1a1a2e 100%);padding:var(--spacing-lg)}.login-card{background:var(--bg-card);border-radius:var(--radius-xl);padding:var(--spacing-xl);width:100%;max-width:400px;box-shadow:var(--shadow-lg)}.login-header{text-align:center;margin-bottom:var(--spacing-xl)}.login-logo{width:64px;height:64px;background:linear-gradient(135deg,var(--primary),var(--primary-light));border-radius:var(--radius-lg);display:flex;align-items:center;justify-content:center;font-size:2rem;margin:0 auto var(--spacing-md)}.login-title{font-size:1.5rem;font-weight:700;margin-bottom:var(--spacing-xs)}.login-subtitle{color:var(--text-muted);font-size:.875rem}.form-group{margin-bottom:var(--spacing-md)}.form-label{display:block;font-size:.875rem;font-weight:500;margin-bottom:var(--spacing-xs);color:var(--text-secondary)}.form-input{width:100%;padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-dark);border:1px solid var(--border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.9375rem;outline:none;transition:var(--transition)}.form-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #6366f133}.form-input::placeholder{color:var(--text-muted)}.login-btn{width:100%;padding:var(--spacing-md);margin-top:var(--spacing-md)}.login-error{background:#ef44441a;border:1px solid var(--danger);border-radius:var(--radius-md);padding:var(--spacing-sm) var(--spacing-md);color:var(--danger);font-size:.875rem;margin-bottom:var(--spacing-md)}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:var(--spacing-md);padding:var(--spacing-lg)}.stat-card{background:var(--bg-card);border-radius:var(--radius-lg);padding:var(--spacing-lg);display:flex;align-items:center;gap:var(--spacing-md)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:1.5rem}.stat-icon.primary{background:#6366f133;color:var(--primary)}.stat-icon.success{background:#10b98133;color:var(--success)}.stat-icon.warning{background:#f59e0b33;color:var(--warning)}.stat-icon.danger{background:#ef444433;color:var(--danger)}.stat-content h3{font-size:1.5rem;font-weight:700;margin-bottom:.125rem}.stat-content p{font-size:.875rem;color:var(--text-muted)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeIn .3s ease}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.pulse{animation:pulse 2s infinite}.loading{display:flex;align-items:center;justify-content:center;padding:var(--spacing-xl)}.spinner{width:40px;height:40px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}